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컨텐츠 영역

Privacy Policy

.Lotte Property&Development Inc abides by the relevant guideline and jurisdiction of 「the Personal Information Protection Regulations」such as 「Act on the Protection of Personal Information」, 「Act on Promotion of Information and Communication Network Utilization and information Protection, etc」 and considers customer’s privacy important and does its best to protect the personal information the customers provide it online while they use its service.

The company informs the the customers the purpose and method of using their personal information based on Privacy Policy and the measures it takes to protect their privacy.

The company encourages the customers to read this policy whenever they want by making it public on its website and mobile service, and if the Privacy Policy changed, it will be noticed by web/mobile service’s notice. This Priavacy Policy applies to Lotte Property & Development, Lotte World Tower & Mall, WorkFlex, SKY31Convention, Residence web/mobile service and it can be changed due to the changes in the relevant guideline and jurisdiction of 「the Personal Information Protection Regulations」 or the company’s inside policy.

1. Collection and Use of Personal Information


The company collects customer’s personal information to provide various convenient internet services.
The company collects and uses personal information based on the policy. For other purpose, it does not use or provide the information to the third parties without the customer’s consent.
  • A. Purpose of Collecting and Using Personal Information
    • 1) Customer confirmation, Reply to inquiry due to customer inquiry
    • 2) Complaint handling and to prevent corrupted use and unauthorized use of members(Including Lotte Property & Development's Internal complaint system and Voice of Partners)
    • 3) Use for marketing and advertising (Purpose of providing services such as various events / events, exhibitions / performances, coupons, new product information, etc.)
    • 4) Notice and information guidance related to event (Event information guide, reception completion guide, record guide, granularity, description, uploading of photos, delivery of finish record card, etc.)
    • 5) Delivering goods (T-shirt delivery for event, delivering plaque and prize money)
    • 6) Carry out survey targeting participating volunteers
    • 7) Confirm whether the legal representative agrees when collecting personal information of children under 14 years of age
    • 8) To write, use, and provide statistics such as distribution, interest, and behavior pattern of demographic and geographical factors that cannot identify a person
    • 9) Providing information on other quality services and organizing contests
  • B. What personal information the company collects
    1) In case of Lotte Property & Development website
    • (1) In case of receiving internal complaint system
      • - Required information
        • : name, phone number, e-mail address
    • (2) In case of receiving VOP(Voice of Partners)
      • - Required information
        • : name, Phone numeber, E-mail Address
    • (3) In case of receiving Voice of Corporate Customer
      • - Required information
        • : name, Phone numeber, E-mail Address

    2) In case of Lotte World Tower& Mall website
    • (1) In case of proceeding event
      • - Required information
        • : name, gender, phone number, address, e-mail address, nationality(in case of foreigner), blood type, history of disease, size of top
      • - In case of participation of children under age 14
        • : a legal representative’s name, contact information
    • (2) In case of receiving Voice of Customer
      • - Required information
        • : name, contact information, e-mail address

    3) In case of SKY31 convention website
    • (1) Inquiry
      • - Required information
        • : name, corporate name, wire-wireless phone number, e-mail address, inquiry and contract details

    4) In case of WorkFlex website
    • (1) Inquiry
      • - Required information
        • : name, corporate name, e-mail address, phone number
  • C. How to collect personal information
    • The company collect personal information by using method below
    • 1) Register Voice of Customer, inquiry (WorkFlex, SKY31 convention, Lotte World Tower& Mall website), application webpage inside of website (Photo Picnic, Vertical marathon application, etc)
    • 2) Medical check of the day of the event
    • 3) Tool collecting generated information
    • 4) Wired consultation and visit consultation
  • D. How long the company uses and holds personal information
    • As a rule, the information will immediately be destroyed when the purpose of collection or providing personal Information are achieved. However, when the information is required by relevant jurisdiction to be hold, it will be hold for a certain period of time and the company will use the information only for the retention purpose. (However, According to Article 15-2 of the Communications Secret Protection Act, the company stored name, contact information, and Email for 12 months to offer confirmation materials of communication fact)

    • 1) Information collected by Internal complaint system(Lotte Property & Development website)
      • - Retention reason : reference for conduction of business
      • - Retention period : 1 year(Destroy immediately if purpose of collection or provided accomplished)

    • 2) Information collected by Voice of Partners(Lotte Property & Development website)
      • - Retention reason : reference for conduction of business
      • - Retention period : 1 year(Destroy immediately if purpose of collection or provided accomplished)

    • 3) Consultation requested by customer(Lotte World Tower& Mall website)
      • - Retention reason : reference for conduction of business
      • - Retention period : Destroy immediately if purpose of collection or provided accomplished
      • (However, According to Article 15-2 of the Communications Secret Protection Act, the company stored name, contact information, and Email for 12 months to offer confirmation materials of communication fact)

    • 4) Information collected for survey and event
      • - Retention reason : reference for conduction of business
      • - Retention period : Until the relevant survey and event is closed
      • (Destroyed immediately in 1 month after termination)

    • 5) Consultation requested by customer(SKY31 convention)
      • Retention reason : reference for conduction of business
      • Retention period : Destroy immediately if the reservation canceled
      • (In case of completion of the contract, personal information are reserved for 5 years according to National Tax Basic Law and Corporate tax law)

    • 6) Consultation requested by customer(WorkFlex)
      • - Retention reason : reference for conduction of business
      • - Retention period : Destroy in 1 month after application for consultation

    • 7) Information about customer’s complaints and disputes settlement
      • - Retention reason : Consumer Protection Act on environment like e-commerce
      • - Retention period : 3 years

    • 8) Information about payment and goods supply
      • - Retention reason : Consumer Protection Act on environment like e-commerce
      • - Retention period : 5 years
  • E. Use of personal information
    • The fundamental purpose of collecting customer’s personal information is to provide various, optimized service and encourage better Lotte members service. In order to provide better service based on the collected information, the company provides service related information in various ways such as notice, email, and telephone. However, if customers express their intention that they do not want to receive those service information, the company has to exclude them from the information provide list and it does not take responsibility for the relevant disadvantage the customers can get by refusing to receive information.

2. Provide and Share Personal Information to/with the Third Parties

    • Lotte Property&Development uses customer’s personal information within the range determined in 「Collection and Use of Personal Information」 and does not use more without the customer’s prior consent or provide the information to the third parties.
    • However, followings are exceptions

    • 1) When the user agreed previously
    • 2) When the investigative agency and supervisory authority require for the information for the purpose of investigation based on the process and method of the relevant jurisdiction
    • 3) When necessary to settle charges for service provision
    • 4) When the personal information is needed for fulfillment of contract
    • 5) When there is sufficient evidence that it is necessary to disclose user information that causing mental or physical damage to others thus legal action against it should be taken
    • 6) When the information is provided to the third parties like external organization and group in the form of unidentifiable state for making statistics, marketing analysis and market research
    • 7) When the personal information is needed for fulfillment of contract related to provision of service but extremely difficult to obtain normal consent due to economic or technical reason


3. Consign personal information to the agent

    • - Lotte Property&Development consigns the agent to deal with the personal information task in order to provide better service.
    • - The company consigns the personal information task to the agent as below and takes necessary measure to make sure the information to be safely managed according to the relevant jurisdiction. The consigned information is limited to the minimum amount necessary to provide better service. If there is a change in outsourcing operations, we will guide you through the notice on the website and revise this policy.
    • - Followings are the purpose of consignment.

the purpose of consignment.
Agent Task
Lotte Members, Inc., Operate L.POINT membership
Lotte Data Communication Company Operate computing system
Daehong communications Do business for event
Lotte Engineering & Construction Co., Ltd. Do business for Residence sale

4. Personal Information Destroy

    • The Company will destroy the information without delay once the purpose of collecting and using personal information has been achieved. When the information disposal is consigned to the third parties, the company prevents them from dealing with the information. The destruction procedure and method are as follows.

    • A. Destruction procedure
      • - The information entered at the time of the inquiry will be transferred to another DB (another document box in the case of paper) after the purpose has been achieved and destroyed after being stored for a certain period based on the internal policy and other information protection grounds according to related laws (retention and refer to usage period)
      • - The personal information separately transferred to the DB will not be used for any other purpose other than the possession unless it is required by law.

    • B. Destruction method
      • - The personal information output on paper is shredded by a shredder or destroyed through incineration.
      • - Personal information stored in the form of electronic files will be deleted using technical methods that do not allow the recording to be replayed.


5. Use and Refusal of Cookie

    • The company uses cookies that stores information related to users and find it frequently. A cookie is a very small text file sent to the browser on your computer by the server used to operate the company's website and stored on your computer's hard disk.

    • A. Purpose of using cookie
    • - Save selected research customization point choose by individual and used for configuration which the user requires.

    • B. How to reject setting cookies
      • 1) How to set cookies (In case of using Explorer 9.0 or higher)
        • Click Start> Control Panel> Internet Options. Click the "Personal Information" tab. Adjust the meter in "Settings" and set the level that allows cookies that suit you.

      • 2) How to see received cookies (In case of using Explorer 9.0 or higher)
        • Click Start> Control Panel> Internet Options. Click the General tab. Click the "Settings" button in "Search History". Click the “View File” button to confirm.

      • 3) How to reject setting cookies (In case of using Explorer 9.0 or higher)
        • Click Start> Control Panel> Internet Options. Click the "Personal Information" tab. Set the meter in "Settings" to a higher level and set it to "Block all cookies".



6. Customer’s Rights

    •  The information subject (user), the legal representative of a child under the age of 14, may exercise the following rights to the company at any time in relation to the personal information of himself or her child. If the information subject (user) or the legal representative of a child under the age of 14 requests correction or deletion of an error in personal information, the company will use or use the personal information until the correction or deletion is completed. Not provided.

      • 1) Request for viewing / searching personal information
      • 2) Request for correction when there is an error etc.
      • 3) Information deletion and processing stop request
      • 4) Request for withdrawal of consent for collection and use of personal information

    • However, the company can reject the request under these circumstance

      • 1) If there are special provisions in the law or it is unavoidable to comply with legal obligations
      • 2) When there is a risk of harming the life or body of another person, or there is a risk of unreasonably infringing the property and other interests of another person.
      • 3) If personal information is not processed, it is difficult to fulfill the contract, such as not providing the service contracted with the information subject, and the information subject clearly clarifies the intention to cancel the contract. If not

    • In addition, the information subject (user) can change or withdraw membership information from [Lotte World Tower Home Page]> [My Page]> [Member Information].


7. Customer Obligations

    • A. Customer shouldn’t yield or lend ID, passwords, and access material. When personal information is disclosed due to customer’s carelessness such as losing ID or leaving website without log out, browser’s weakness, or unexpected hacking beyond the technical and operational measures defined by relevant jurisdiction while the company takes all kinds of measures to protect hacking as a responsible manager, the company is not responsible for the damage customers suffer.
      •  
      • · Customer should maintain his/her personal information up to date and they are responsible for all the problems caused by false information.
      • · Customer can lose membership qualification when they use other person’s personal information.
      • · Customer is responsible for maintaining security of ID and passwords and he/she cannot yield or lend them to the third parties. Customer has a duty to cooperate to periodical passwords changing in order to mange privacy policy.
      • · Customer should log out and close the web browser program after using the company’s service
      • · Customer should abide by the personal information-related jurisdictions such as "「Information and Communication Network Act」", “「Act on the Protection of Personal Information」”, and "Resident Registration Act”.

    • B. When children under age of 14 apply for membership, the company must obtain a consent from a legal representative(parents) to protect personal information of children. Therefore, when children under 14 want to join membership, their legal representative should join membership at the same time. When their legal representative does not agree, children cannot be a member. According to the relevant jurisdiction, children’s legal representative should identify themselves by credit card, cell phone, or certificate to allow their children under the age to join membership.


8. Measures to ensure stability of Personal information

    • The company considers following managerial, technical and physical measures to protect personal information from being lost, stolen, disclosed, distorted, or damaged when dealing with customer’s personal information

    • A. Managerial Measures
      • 1) Minimization and education of personal information handlers
        • We limit the personal information handlers of the company to the minimum and take measures such as regular education for those who process personal information to make them aware of the importance of protecting personal information.
      • 2) Formulation and implementation of internal control regulations
        • We have formulated and implemented internal control regulations for the safe processing of personal information.
      • 3) Perform regular self-audits
        • In order to ensure the safety related to the processing of personal information, we carry out self-audits on a regular basis (once every six months).

    • B. Technical Measures
      • 1) Encryption of personal information
        • Personal information such as resident registration number, name, contact information, bank account number, credit card number, etc. provided by the customer is encrypted by a secure encryption algorithm and stored and managed.
      • 2) Measures for hacking etc
        • The company operates an intrusion prevention system 24 hours a day to prevent the leakage of customer's personal information due to intrusion of the company information communication network such as hacking, and personal confidential information is encrypted communication etc. Through this, personal information can be safely transferred over the network.
      • 3) Storage of connection records and Preventing forgery • modulation
        • We store and manage the records connected to the personal information system for over a year, and use security functions to prevent the connection records from being forged, altered, stolen or lost.

    • C. Physical Measures
      • 1) Physical monitoring and blocking
        • We have set up data processing room, document storage room, etc. that store personal information in areas where access from the outside is controlled, and physically monitor and block them to control the entry and exit of unauthorized persons.




9. Managers in charge of Personal Information

The company does its best to make sure customers can safely use its service. The customers can reports any kinds of complaints related to personal information protection of service to those managers below. The company will respond quickly and sincerely to them.
Managers in charge of Personal Information
  Chief Privacy Officer of Information Protection Person in charge of Personal Information Protection Person in charge of Personal
Information Protection
(Workflex)
Person in charge of Personal
Information Protection
(SKY31 Convention)
Person in charge of Personal
Information Protection
(Lotte Tower & Mall Website)
Person in charge of Personal
Information Protection​
(Residence)
Name Chang-hun Shin Jin-u Paeng Ji-yong Choi Seung-Chan Lee Do-Young Gwak Min-ji Park
Team Administrative Division HR Team Shared Space Shared Space Marketing Residence
Position Division Director Mangager Mangager Associate Associate Associate
Email changhoon.shin@lotte.net jw_paeng@lotte.net jy.choi@lotte.net seungchan@lotte.net dygwak@lotte.net mjpark99@lotte.net
Telephone 02-3213-5001 02-3213-5103 02-3213-5603 02-3213-9002 02-3213-5710 02-3213-5907
Managers in charge of Personal Information
  Chief Privacy Officer of Information Protection Person in charge of Personal Information Protection
Name Chang-hun Shin Jin-u Paeng
Team Administrative Division HR Team
Position Division Director Mangager
Email changhoon.shin@lotte.net jw_paeng@lotte.net
Telephone 02-3213-5001 02-3213-5103
Managers in charge of Personal Information
  Person in charge of Personal
Information Protection
(Workflex)
Person in charge of Personal
Information Protection
(SKY31 Convention)
Name Ji-yong Choi Seung-Chan Lee
Team Shared Space Shared Space
Position Mangager Associate
Email jy.choi@lotte.net seungchan@lotte.net
Telephone 02-3213-5603 02-3213-9002
Managers in charge of Personal Information
  Person in charge of Personal
Information Protection
(Lotte Tower & Mall Website)
Person in charge of Personal
Information Protection​
(Residence)
Name Do-Young Gwak Min-ji Park
Team Marketing Residence
Position Associate Associate
Email dygwak@lotte.net mjpark99@lotte.net
Telephone 02-3213-5710 02-3213-5907
Please refer to the organizations below when reporting or counseling are needed to resolve other Personal information violation problem.
- Personal Information Violation Report Center (http://www.118.or.kr / 118)
- Personal Information Dispute Coordination Committee (http://www.kopico.go.kr / 1833-6972)
- Cyber-crime Investigation Division of Supreme Prosecutor’s Office (http://www.spo.go.kr / 1301)
- Cyber Safety Bureau of National Police Agency (http://cyberbureau.police.go.kr / 182)

Guidelines for closed circuit television (CCTV)

    • Lotte Property&Development Inc inform you about the usage and management of the video information processed by guidelines for closed circuit television.

    • A. Installation basis and purpose of CCTV
        Lotte Property&Development Inc install CCTV to prevent accident like fire and enact a provision named ‘Guidelines for closed circuit television’ based on article 25 of 「Act on the Protection of Personal Information」 and article 25 of enforcement ordinance of 「Act on the Protection of Personal Information」to ensure rights & interests of information subject and to promote business properly by prescribing point of information security that company must follow.

    • B. Present condition of CCTV
        Below are number of installations, locations and range of filming.
        · Number of installations : 3,615 total, World Mall(2,502), World Tower(1,113)
        · Location : entrance of parking area, entrance door, shop, office
        · Range of filming : entrance and path of office, entrance and path used by shopper, parking area

    • C. Designate of CCTV administrator
        Below are chief manager of processing video information, department and person in charge of who deal with video information for safety supervision.
        · Chief Manager : Lotte Property&Development Inc Jae-eon Lee(Team leader) / Phone number : 02-3213-5941
        · Consignment Manager
         a. Lotte World Tower ProScom Inc(Security) Cheol-Hui Lee(Head of department) / Phone number : 02-3213-9112
         b. Lotte World Mall S-tec system Inc(Security) Woo-Gil Park(Head of department) / Phone number : 02-3213-0112
         c. Lotte World Mall The-Man Inc(Parking) Hyeon-Wu Lee(Mangager) / Phone number : 02-3213-0251


      Lotte Property&Development Inc Guidelines for closed circuit television version : version.5

      Lotte Property&Development Inc Guidelines for closed circuit television version.1
      Lotte Property&Development Inc Guidelines for closed circuit television version.2
      Lotte Property&Development Inc Guidelines for closed circuit television version.3
      Lotte Property&Development Inc Guidelines for closed circuit television version.4
      Lotte Property&Development Inc Guidelines for closed circuit television version.5